Tier II Mac/Windows Help Desk Specialist

Sharp Solutions Inc; Reston (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Sharp Solutions, Inc. in Reston, VA seeks a Tier II Mac support specialist to join a new contract with the United States Geological Survey. The role demands strong troubleshooting skills and the ability to work with diverse teams onsite or remotely.

Responsibilities include on-site deskside support, Windows and macOS help, device imaging, BIOS updates, and overseeing security patches. Excellent communication and documentation are essential.

Qualifications

• 1-2 years of related experience.
• CompTIA A+ or Apple Support certificate preferred.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Experience in managing Active Directory, including users, groups, and computers.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and a creative, self-starting approach.
• Ability to interact with all levels of an organisation in a professional, diplomatic, and tactful manner.

Responsibilities

• Deliver on-site deskside support at the Reston, VA location.
• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log, and report each service request.
• Perform security vulnerability patching and provide conference room support.
• Carry out other duties as assigned.

Skills

Windows OS

macOS/iOS

Active Directory

Microsoft Office

Analytical skills

Problem solving

Communication skills

Self-starter

Team collaboration

Education

CompTIA A+ / Apple Support

Tools

Printer/Scanner setup

Imaging laptops/desktops

Job description

Sharp Solutions, Inc. in Reston, VA seeks a Tier II Mac support specialist to join a new contract with the United States Geological Survey. The role demands strong troubleshooting skills and the ability to work with diverse teams onsite or remotely.

Responsibilities include on-site deskside support, Windows and macOS help, device imaging, BIOS updates, and overseeing security patches. Excellent communication and documentation are essential.