IT Support Specialist - Windows & Mac (Onsite/Remote)

Sharp source IT; Greenwich (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sharp Source IT is seeking a Technical Support Specialist to provide hands-on Tier 1 support for Windows and macOS in a mixed environment. You will deliver onsite and remote assistance, manage incidents in the ITSM system, and support endpoint deployment and lifecycle activities.

The role requires clear communication with users at all levels, collaboration with local and global IT teams, and involvement in hardware refreshes, office deployments, and process improvements.

Qualifications

• Minimum 3 years of hands-on technical support in a corporate environment.
• Experience supporting Windows and macOS, including hardware, OS, software, and user assistance.
• Working knowledge of Windows 11, current macOS versions, and Microsoft 365 desktop apps.

Responsibilities

• Provide Tier 1 support for Windows, Mac, peripherals, mobile devices, and common end-user issues.
• Diagnose and resolve hardware, OS, software, connectivity, printing, and authentication problems.
• Install, configure, deploy, and maintain laptops, desktops, monitors, printers, and accessories.

Skills

Windows/macOS troubleshooting

Customer-focused communication

Incident management

Networking basics

PowerShell scripting

Education

High school diploma

Associate or bachelor’s degree in IT or related

Tools

Active Directory / Entra ID

Intune / Jamf / Ivanti

ITSM ticketing platform

Job description

Sharp Source IT is seeking a Technical Support Specialist to provide hands-on Tier 1 support for Windows and macOS in a mixed environment. You will deliver onsite and remote assistance, manage incidents in the ITSM system, and support endpoint deployment and lifecycle activities.

The role requires clear communication with users at all levels, collaboration with local and global IT teams, and involvement in hardware refreshes, office deployments, and process improvements.