IT Support Technician (Tier 1) - Grow into MSP Expert

Automated-Business-Machines; Southington (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Automated Business Solutions is seeking a diligent Managed IT Services Level 1 Technician in Southington, CT. You will provide Tier 1 IT support, resolve everyday issues, and assist with IT infrastructure tasks while learning from a seasoned team.

This role offers growth toward Level 2 and hands-on exposure to real-world environments. You will work with Windows, Microsoft 365, and basic network services; document work, support with devices, and collaborate with teammates to deliver excellent

Qualifications

• 1+ year hands-on IT support experience (help desk, internship, or lab)
• CompTIA A+ / Network+ or actively pursuing
• MSP environment experience is a plus
• Foundational IT hardware & software installation, maintenance, and support
• Strong troubleshooting and analytical skills
• Excellent interpersonal and customer service skills
• Clear written and verbal communication
• Proactive mindset and eagerness to learn
• Ability to multitask and prioritize effectively
• Team-oriented and flexible with a positive attitude

Responsibilities

• Provide Tier 1 remote technical support for multiple environments
• Serve as the first contact for IT incidents and service requests
• Troubleshoot Windows 10/11, Microsoft 365, and common business software
• Perform hardware diagnostics and replacement for workstations, laptops, printers, peripherals
• Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Assist with Windows Server administration under senior guidance
• Manage Microsoft 365 users, licenses, passwords, and basic Exchange/SharePoint administration
• Monitor and respond to PSA/RMM alerts and endpoint health
• Install and configure workstations, printers, and network devices
• Maintain documentation in PSA systems and knowledge bases
• Escalate complex incidents to Tier 2/3 with detailed notes
• Log, track, and resolve tickets using PSA tools
• Maintain proactive client communication on status and resolution
• Create documentation of client systems and procedures
• Assist with equipment setup and ongoing maintenance
• Mentor from senior technicians and grow toward Level 2
• Other duties as assigned

Skills

IT support

CompTIA A+ / Network+

MS Office 365

Communication

Team collaboration

Problem-solving

Customer service

Tools

RMM tools

PSA tools

Job description

Automated Business Solutions is seeking a diligent Managed IT Services Level 1 Technician in Southington, CT. You will provide Tier 1 IT support, resolve everyday issues, and assist with IT infrastructure tasks while learning from a seasoned team.

This role offers growth toward Level 2 and hands-on exposure to real-world environments. You will work with Windows, Microsoft 365, and basic network services; document work, support with devices, and collaborate with teammates to deliver excellent