Tier 2 IT Support Technician: Windows, 365 & Networking

Patriot Talent Solutions; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Patriot Talent Solutions is seeking a Tier 2 Support Technician to provide advanced IT support for a diverse client base. You will troubleshoot escalated Windows, Microsoft 365, Active Directory, and networking issues, delivering professional, customer-focused service.

You will serve as the escalation point for Tier 1, perform root cause analysis, support onboarding, migrations, upgrades, and proactive monitoring while communicating clearly with end users and clients.

Qualifications

• 3+ years of IT support, help desk, desktop support, or systems administration.
• Strong Windows troubleshooting skills.
• Experience with Microsoft 365 environments.
• Experience with Active Directory, Group Policy, DNS/DHCP, VPN.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary escalation point for Tier 1 support technicians.
• Troubleshoot and resolve Windows, 365, AD, networking, printers, and endpoint security issues.
• Perform root cause analysis and document resolutions.
• Support onboarding, migrations, upgrades, and infrastructure projects.
• Monitor and maintain client environments proactively.
• Communicate with end users in a professional, client-focused manner; escalate to senior engineers when needed.

Skills

Customer service

Multitasking

Windows troubleshooting

Microsoft 365

Communication

Education

CompTIA A+ or equivalent

Microsoft certifications (MCSE/MCSA)

Tools

RMM

Ticketing systems

VMware/Hyper-V

Azure

Job description

Patriot Talent Solutions is seeking a Tier 2 Support Technician to provide advanced IT support for a diverse client base. You will troubleshoot escalated Windows, Microsoft 365, Active Directory, and networking issues, delivering professional, customer-focused service.

You will serve as the escalation point for Tier 1, perform root cause analysis, support onboarding, migrations, upgrades, and proactive monitoring while communicating clearly with end users and clients.