Senior IT Support Engineer - MSP & AD Expert

MissionHires; Manchester (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

MissionHires is seeking a Tier 2 IT Support Specialist in Manchester, Connecticut, to provide advanced troubleshooting and support in a fast-paced environment. Ideal candidates should have strong RMM experience, excellent customer service skills, and familiarity with specialized applications in the dental industry.

Responsibilities include diagnosing hardware/software issues, maintaining user accounts in Active Directory, and mentoring Tier 1 staff. This role offers a dynamic opportunity for growth and development in the IT support field.

Qualifications

• 2–4 years of experience in IT support or help desk roles.
• Experience in a Managed Service Provider (MSP) environment is highly desirable.
• Understanding of network protocols, firewall management, VPN technologies.

Responsibilities

• Diagnose and resolve complex hardware, software, and network issues.
• Perform root-cause analysis to prevent recurring incidents.
• Manage and maintain user accounts and security policies in Active Directory.

Skills

RMM experience (e.g., Datto)

Customer service

Network protocols

Active Directory

Windows and macOS support

Education

Bachelor’s degree in Information Technology or related field

Certifications: CompTIA A+, Network+, Security+, MCP

Tools

Microsoft 365

Azure AD

Backup and disaster recovery tools

Job description

MissionHires is seeking a Tier 2 IT Support Specialist in Manchester, Connecticut, to provide advanced troubleshooting and support in a fast-paced environment. Ideal candidates should have strong RMM experience, excellent customer service skills, and familiarity with specialized applications in the dental industry.

Responsibilities include diagnosing hardware/software issues, maintaining user accounts in Active Directory, and mentoring Tier 1 staff. This role offers a dynamic opportunity for growth and development in the IT support field.