On-Site IT Support Engineer, Tier 2 (El Dorado Hills)

Keeper Security, Inc.; Cameron Park (CA); Vor Ort; USD 65.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision

401K

Paid PTO

Bonuses

Zusammenfassung

Keeper Security, Inc. is seeking an IT Support Engineer, Tier 2 to join the El Dorado Hills IT team. This on-site role supports end-users, hardware, software and on-site infrastructure, collaborating with Tier 1, senior IT staff and vendors to keep systems available and secure.

The ideal candidate has 3+ years in IT support, strong Windows/macOS skills, and experience with on-site servers and network gear. Requires local residence and on-site presence at least 3 days per week.

Qualifikationen

• 3+ years of IT support, desktop support or related technical role.
• Experience providing Tier 2 or escalated support in a business environment.
• Strong hands-on experience with Windows and macOS environments.
• Experience with on-site IT infrastructure and server hardware is a plus.
• Familiarity with cloud-based platforms and endpoint management is preferred.

Aufgaben

• Provide Tier 2 technical support for escalated hardware, software, identity and access issues.
• Serve as a primary on-site IT resource for Keeper’s El Dorado Hills office.
• Install, configure, troubleshoot and maintain Windows and macOS workstations and devices.
• Support physical IT infrastructure including servers, network equipment, and cabling.
• Assist with rack-and-stack, hardware replacement and server maintenance.
• Manage office network connectivity, DNS, DHCP and VPN issues.
• Troubleshoot user access, MFA, provisioning and identity-related issues.
• Assist with onboarding/offboarding and asset coordination.
• Escalate complex issues to Tier 3 with clear documentation.
• Monitor, triage and resolve IT service requests per internal SLAs.
• Maintain accurate IT asset records and inventory audits.
• Assist with endpoint management via MDM platforms.
• Support conference room systems and workplace devices.
• Collaborate with vendors on infrastructure projects.
• Maintain technical documentation and runbooks.
• Mentor Tier 1 support and assist with escalation handling.
• Participate in IT projects involving endpoint deployment and network upgrades.
• Leverage AI tools to improve troubleshooting and documentation.

Kenntnisse

Windows support

macOS support

On-site IT

Networking basics

Identity & MFA

Tools

Intune

Kandji

Active Directory

Jobbeschreibung

Keeper Security, Inc. is seeking an IT Support Engineer, Tier 2 to join the El Dorado Hills IT team. This on-site role supports end-users, hardware, software and on-site infrastructure, collaborating with Tier 1, senior IT staff and vendors to keep systems available and secure.

The ideal candidate has 3+ years in IT support, strong Windows/macOS skills, and experience with on-site servers and network gear. Requires local residence and on-site presence at least 3 days per week.