Tier 1 Helpdesk Technician: Path to Tier 2 & Onsite

Netirio; Denver (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

Netirio is seeking a Systems Administrator to own the design, maintenance and security of client server, cloud and network environments. You’ll be the escalation point for complex issues and lead projects such as migrations, Azure deployments and infrastructure upgrades.

Travel to client sites to install, repair and upgrade workstations, printers, network gear and cabling, while providing hands‑on support where remote help isn’t enough.

Qualifications

• Strong networking fundamentals including firewalls, VLANs, VPN, and Wi‑Fi.
• Ability to explain technical decisions clearly to business owners.
• Patient, organized and enjoys helping people.
• Documents work clearly in the ticketing system.
• Travel to client sites to install and upgrade hardware and software.
• Hands-on experience with servers, networks, identity and cloud services.

Responsibilities

• Own the design, maintenance and security of client server, cloud and network environments.
• Triage tickets, resolve desktop, email and application issues, escalate when needed.
• Mentor Tier 1 technicians and assist with escalated tickets.
• Travel to client sites to install, repair and upgrade equipment and cabling.

Skills

Networking fundamentals

Communication

Customer service

Organization

Problem solving

Documentation

Tools

Active Directory / Entra ID / Intune / Exchange Online

Windows

macOS

Microsoft 365

Hardware installation & rack‑and‑stack

Job description

Netirio is seeking a Systems Administrator to own the design, maintenance and security of client server, cloud and network environments. You’ll be the escalation point for complex issues and lead projects such as migrations, Azure deployments and infrastructure upgrades.

Travel to client sites to install, repair and upgrade workstations, printers, network gear and cabling, while providing hands‑on support where remote help isn’t enough.