Tier 2 IT Support Engineer – Financial IT

MIT Federal Credit Union

Lexington (MA)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

MIT Federal Credit Union is seeking an IT/Operations Support Specialist to provide advanced Tier 2 technical support for its computing environment. The role focuses on security, availability, and performance across systems and infrastructure, while serving as a pivotal escalation point for complex hardware, software, network, and cloud issues.

The ideal candidate has 5+ years of progressive IT support experience, strong Windows troubleshooting skills, and relevant IT certifications.

Qualifications

High school diploma or equivalent; associate/bachelor preferred.
5+ years of progressive computer user support experience.
Working knowledge of common software applications, operating systems, and IT support processes.
Microsoft certifications preferred; CompTIA certs a plus.
Experience troubleshooting and maintaining PCs in a Windows environment.
Financial institution or regulated environment experience preferred.
Must lift up to 50 lbs and be able to kneel/under-desk work.
Periodic on-call availability and overtime.

Responsibilities

Provide Tier 2 escalation support for hardware, software, network, and cloud issues.
Ensure security, availability, and performance of systems and infrastructure.
Deliver high standard of customer service to members and employees.
Minimize downtime and improve IT service delivery within MIT FCU policies.