Hybrid Tier 1 IT Support Specialist

Purity Technology LLC; Tomball (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Purity Technology LLC is seeking a Tier 1 Technical Support Specialist to provide frontline IT support to credit union users. You will troubleshoot basic hardware, software, and system issues via phone or remote access, documenting steps and resolutions in the ticketing system.

The role emphasizes clear communication, independence, and teamwork within a hybrid work environment. Prior experience with ticketing systems and ITSM concepts is a plus.

Qualifications

• Associate degree in computer-related field.
• Entry level; 0–2 years of experience.

Responsibilities

• Provide frontline technical support for hardware, software, and system issues of low to moderate complexity.
• Respond to user inquiries via phone, email, or remote tools.
• Install software and perform basic hardware diagnostics remotely.
• Use remote access tools to support end users as needed.
• Execute commands and monitor system performance to verify operation.
• Accurately document support requests and resolutions in the ticketing system.
• Maintain daily records of activities and actions taken.
• Reference technical documentation and collaborate with users to resolve issues.

Skills

Troubleshooting

Remote Support

Ticketing Systems

Customer Service

Documentation

Education

Associate degree in computer-related field

Tools

Halo

Zendesk

ZOHO CRM

ServiceNow

Job description

Purity Technology LLC is seeking a Tier 1 Technical Support Specialist to provide frontline IT support to credit union users. You will troubleshoot basic hardware, software, and system issues via phone or remote access, documenting steps and resolutions in the ticketing system.

The role emphasizes clear communication, independence, and teamwork within a hybrid work environment. Prior experience with ticketing systems and ITSM concepts is a plus.