Tier 2 IT Support Engineer

Dark Wolf Solutions; Herndon (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Dark Wolf Solutions in Herndon, VA is seeking a motivated Tier 2 IT Support Engineer to escalate and resolve complex issues across corporate networks, cloud environments, identity management, and end-user support. You will deploy patches, manage endpoints (Windows, macOS, Linux), monitor LAN/WAN, VPNs, and contribute to SOPs and knowledge bases while collaborating with security, DevOps, and engineering teams.

US citizenship and ability to obtain a Secret clearance are required.

Qualifications

• 2–5 years in corporate IT support, help desk, system admin, or network operations.
• Strong knowledge of Windows 11, macOS, Linux.
• Experience with Microsoft 365 and Google Workspace; basic cloud troubleshooting.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, firewall rules).

Responsibilities

• Troubleshoot and resolve complex hardware, software, network, and cloud access issues escalated from Tier 1.
• Monitor and maintain core internal networking and cloud infrastructure.
• Deploy, patch, and secure endpoints (Windows/macOS/Linux) using MDM and EDR.
• Create and maintain knowledge base articles and SOPs; automate routine tasks.
• Collaborate with security, DevOps, and engineering teams to ensure policy compliance.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Education

Bachelor’s degree in computer science or related field or equivalent work experience

Tools

PowerShell

Bash

Python

Jira

AWS/Azure basics

Job description

Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum of internal systems spanning corporate networks, cloud environments, identity management, and end-user support.The ideal candidate has a strong foundation in modern IT infrastructure, a passion for troubleshooting, and a desire to grow within a fast-paced, high-tech national security contractor environment. Key responsibilities include but are not limited to:

• Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.
• Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.
• Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions.
• Creating, updating, and maintaining internal knowledge base articles, standard operating procedures (SOPs), and automated scripts to streamline routine IT support workflows.
• Partnering with internal security, DevOps, and engineering teams to ensure corporate IT assets comply with organizational security policies and zero-trust guidelines.

Required Qualifications

• 2 to 5 years of hands-on experience in a corporate IT support, help desk, system administration, or network operations role.
• Strong working knowledge of Windows 11, macOS, and Linux operating systems.
• Experience administering cloud productivity suites (Microsoft 365, Google Workspace) and basic cloud resource troubleshooting (AWS/Azure).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall rules).
• Demonstrated ability to independently research, test, and implement solutions to complex technical challenges.
• Excellent customer service and communication skills, with a proven track record of supporting technical and non-technical internal stakeholders.
• US Citizenship and the ability to be cleared up to a Secret security clearance.

Desired Qualifications

• CompTIA Security .
• Tier 1 help desk experience.
• Working knowledge of Jira, development tools/environments.
• Familiarity with scripting languages (PowerShell, Bash, or Python) for automating IT administrative tasks.
• Building and maintaining security-complaint systems.
• Familiarity with basic NIST or corporate security compliance framework.
• Bachelor’s degree in computer science or a related field or equivalent work experience.

The estimated salary range for this role is $70,000.00 – $100,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.