Tier 2 IT Support Engineer

Dark Wolf; Herndon (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Dark Wolf is seeking a security-conscious Tier 2 IT Support Engineer to join our internal IT group in Herndon, VA. You will serve as an escalation point for complex issues across networks, cloud, and endpoints, supporting Windows, macOS, and Linux environments with MDM/EDR tools.

The ideal candidate will have 2–5 years’ IT experience, strong OS and cloud suite knowledge, and a commitment to secure, compliant operations within a fast-paced environment.

Qualifications

• 2 to 5 years of hands-on experience in corporate IT support, help desk, system administration, or network operations.
• Strong working knowledge of Windows 11, macOS, and Linux operating systems.
• Experience administering cloud productivity suites (Microsoft 365, Google Workspace) and basic cloud resource troubleshooting (AWS/Azure).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall rules).
• Independently research, test, and implement solutions to complex technical challenges.
• Excellent customer service and communication skills, with a proven track record of supporting technical and non-technical internal stakeholders.
• Ability to obtain Secret security clearance.

Responsibilities

• Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.
• Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.
• Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing MDM and EDR solutions.
• Creating, updating, and maintaining internal knowledge base articles, SOPs, and automated scripts to streamline routine IT support workflows.
• Partnering with internal security, DevOps, and engineering teams to ensure IT assets comply with security policies and zero-trust guidelines.

Skills

Windows 11

macOS

Linux

Cloud productivity suites

Networking fundamentals

Customer service

Security clearance (Secret)

Education

Bachelor's degree or equivalent experience

Computer science or related field

Tools

Jira

PowerShell

Bash

Python

MDM/EDR tools

Job description

Responsibilities

Dark Wolf is seeking a motivated, security-conscious

• Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.
• Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.
• Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions.
• Creating, updating, and maintaining internal knowledge base articles, standard operating procedures (SOPs), and automated scripts to streamline routine IT support workflows.
• Partnering with internal security, DevOps, and engineering teams to ensure corporate IT assets comply with organizational security policies and zero-trust guidelines.

Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum of internal systems spanning corporate networks, cloud environments, identity management, and end-user support.The ideal candidate has a strong foundation in modern IT infrastructure, a passion for troubleshooting, and a desire to grow within a fast-paced, high-tech national security contractor environment. Key responsibilities include but are not limited to:

• Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.
• Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.
• Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions.
• Creating, updating, and maintaining internal knowledge base articles, standard operating procedures (SOPs), and automated scripts to streamline routine IT support workflows.
• Partnering with internal security, DevOps, and engineering teams to ensure corporate IT assets comply with organizational security policies and zero-trust guidelines.

Required Qualifications

• 2 to 5 years of hands‑on experience in a corporate IT support, help desk, system administration, or network operations role.
• Strong working knowledge of Windows 11, macOS, and Linux operating systems.
• Experience administering cloud productivity suites (Microsoft 365, Google Workspace) and basic cloud resource troubleshooting (AWS/Azure).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall rules).
• Demonstrated ability to independently research, test, and implement solutions to complex technical challenges.
• Excellent customer service and communication skills, with a proven track record of supporting technical and non-technical internal stakeholders.
• ship and the ability to be cleared up to a Secret security clearance.

Desired Qualifications

• CompTIA Security+.
• Tier 1 help desk experience.
• Working knowledge of Jira, development tools/environments.
• Familiarity with scripting languages (PowerShell, Bash, or Python) for automating IT administrative tasks.
• Building and maintaining security-complaint systems.
• Familiarity with basic NIST or corporate security compliance framework.
• Bachelor's degree in computer science or a related field or equivalent work experience.

The estimated salary range for this role is $70,000.00 - $100,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.