IT Support - Tier 1

Dark Wolf Solutions; Herndon (VA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. The role is hybrid with onsite/travel requirements near Melbourne, FL and eligible candidates near Herndon, VA; Colorado Springs, CO; Tampa, FL; San Antonio, TX; or Ogden, UT with quarterly travel.

The position focuses on providing technical support, handling installation, operation, configuration, and usage questions, and developing support processes with

Qualifications

• Bachelor's degree in Cloud Engineering, Computer Science, or related field, or equivalent industry experience.
• 0–2 years in a technical, operation, or project coordination role.
• U.S. Citizenship and eligibility for Top Secret/SCI clearance.

Responsibilities

• Providing technical support regarding technical aspects of assigned products.
• Answering questions about installation, operation, configuration and usage of assigned products.
• Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalating complex problems to senior levels.

Skills

IT support

AWS GovCloud

Communication skills

Time management

Education

Bachelor's degree in Cloud Engineering or Computer Science

Job description

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi‑tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to manage the increasing volume of IT support. The candidate will assist the rest of the team in developing support processes. This position will be a hybrid remote position with onsite/travel requirements near Melbourne, FL. This position is also open to candidates who reside in proximity to our Herndon, VA, Colorado Springs, CO, Tampa, FL, San Antonio, TX, or Ogden, UT offices with quarterly business travel expectations.

Key Responsibilities

• Providing technical support regarding technical aspects of assigned products.
• Answering questions about installation, operation, configuration, customization and usage of assigned products.
• Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalating complex problems to senior levels.

Required Qualifications

• Bachelor's degree in Cloud Engineering, Computer Science, or a related technical field, or equivalent industry experience.
• 0-2 years of experience in a technical, operation, or project coordination role.
• U.S. Citizenship and clearance eligibility up to the Top Secret/SCI level.

Desired Qualifications

• Experience in an IT service desk capacity, including triaging, tracking, and escalating support tickets.
• Strong organizational and time‑management skills, with an eye for details and a drive for creating order out of complex workflows.
• Excellent written and verbal communication skills, with an ability to tailor messaging for both technical and non‑technical customers.
• Experience working within AWS GovCloud.

The estimated compensation range is $65,000.00 - $95,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer for Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.