Tier 2 IT Support Engineer — Cloud, Security & Zero-Trust

Dark Wolf Solutions, LLC

Herndon (VA)

On-site

USD 70,000 - 100,000

Full time

11 days ago

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Job summary

Dark Wolf Solutions, LLC is seeking a motivated Tier 2 IT Support Engineer to join our internal IT group in Herndon, VA. You will escalate complex issues across Windows, macOS, Linux, cloud services, and corporate networks, deploying security-focused solutions and SOPs.

2–5 years of hands-on IT work are required, with strong customer service and the ability to obtain a Secret clearance. The role supports Microsoft 365, Google Workspace, AWS/Azure environments, and internal users.

Qualifications

2–5 years in corporate IT support, help desk, system administration, or network operations.
Strong experience with Windows 11, macOS, and Linux.
Experience with cloud productivity suites and basic cloud resource troubleshooting (AWS/Azure).
Solid networking knowledge and ability to research and implement solutions.
Excellent communication and customer service for internal stakeholders.
US citizenship and ability to obtain Secret clearance.

Responsibilities

Serve as escalation point for complex technical issues from Tier 1.
Troubleshoot hardware, software, network, and cloud access problems.
Monitor and maintain internal networking and cloud infrastructure (LAN/WAN, VPNs, switches, routers, Wi-Fi).
Deploy, patch, and secure endpoints (Windows, macOS, Linux) using MDM and EDR.
Create and maintain knowledge base articles, SOPs, and automation scripts.
Collaborate with security, DevOps, and engineering teams to enforce security policies.