Tier 2 IT Helpdesk Technician – Space Tech, Equity & Growth

Quantum Space; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Generous leave

HSA

401(k) matching

Equity participation

Job summary

Quantum Space in Rockville, MD or Hawthorne, CA is seeking a Tier 2 IT Helpdesk Technician to provide second‑level support and technical troubleshooting across the organization. You will resolve escalated tickets, support Windows, macOS, and Linux endpoints, assist with provisioning, patching, software deployments, and onboarding.

This role offers a competitive hourly rate, equity, and comprehensive benefits including medical, dental, vision, generous leave, HSA, 401(k) matching, and equity

Qualifications

• Strong understanding of Windows and macOS systems.
• Experience supporting ticketing platforms such as Jira Service Management, ServiceNow, Zendesk, or similar tools.
• Ability to analyze logs and diagnostic output to identify and resolve issues.
• Understanding of basic networking concepts, including DNS, DHCP, VLANs, routing, switching, and VPNs.
• Experience troubleshooting Microsoft 365, Azure AD, Exchange Online, and general SaaS applications.
• Ability to create or update technical documentation, including runbooks and procedures.
• Strong communication skills and an ability to support users of varying technical expertise.
• 2-4 years of prior experience supporting escalated issues or working in a Tier 2 capacity.
• Ability to hold and maintain a security clearance.
• Familiarity with Linux systems.
• Familiarity with endpoint management tools such as Intune, Jamf, RMM solutions, or similar platforms.
• CompTIA Security+ certification or willingness to obtain if required for compliance.
• Experience supporting software deployments, endpoint configuration, or system administration activities.
• Experience supporting cybersecurity or incident response activities.
• Experience working in a fast-paced technical or engineering environment.

Responsibilities

• Resolve tickets escalated from our Service Desk, including OS, application, hardware, and network issues.
• Provide hands-on technical support for workstations, laptops, mobile devices, and peripherals.
• Assist with account provisioning, deprovisioning, access permissions, and identity management.
• Support patching, updates, and configuration changes across Windows, macOS, and Linux endpoints.
• Perform advanced troubleshooting through log review, diagnostics, and root-cause analysis.
• Support software deployments, endpoint management, and system configuration rollouts.
• Maintain asset records, participate in hardware lifecycle processes, and coordinate with vendors.
• Assist with basic networking tasks, including VLAN changes, Wi-Fi troubleshooting, and connectivity issues.
• Support cybersecurity initiatives, including secure configuration enforcement and incident response tasks under guidance.
• Collaborate with engineering and IT programs to support smooth execution of tooling, technical projects, and operational changes.

Skills

Windows

macOS

Networking basics

Microsoft 365/Azure AD/Exchange

Logs/Diagnostics

Documentation

Communication skills

Security clearance

Ticketing platforms

Tools

Jira Service Management

ServiceNow

Zendesk

Job description

Quantum Space in Rockville, MD or Hawthorne, CA is seeking a Tier 2 IT Helpdesk Technician to provide second‑level support and technical troubleshooting across the organization. You will resolve escalated tickets, support Windows, macOS, and Linux endpoints, assist with provisioning, patching, software deployments, and onboarding.

This role offers a competitive hourly rate, equity, and comprehensive benefits including medical, dental, vision, generous leave, HSA, 401(k) matching, and equity