IT Help Desk Specialist – Windows, VPN & MFA

Quantum World Technologies Inc.; Rockland (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Quantum World Technologies Inc. is looking for an IT Service Desk Support professional in Rockland, Massachusetts. This role requires 2-3 years of phone and customer support experience, along with solid technical skills in managing IT service requests in a fast-paced and regulated environment.

The ideal candidate will possess a Bachelor’s degree in IT or Computer Science, with expertise in ticket management and a strong focus on customer satisfaction. Responsibilities include providing remote desktop support, managing incident tickets, and documentation of solutions.

Qualifications

• 2-3 years of phone/customer support experience.
• 2-3 years in IT service desk or technical support.
• Experience in a banking environment preferred.
• Ability to work in a fast-paced, regulated environment.

Responsibilities

• Provide level 1 remote desktop support and troubleshooting.
• Document solutions and create user guides/knowledge articles.
• Respond to service tickets and manage incidents using ITSM tools.
• Assist in user account provisioning and password resets.

Skills

Phone/Customer Support Experience

Windows Technical Service Desk

Windows 11 Knowledge

ITSM Ticketing Tools (Ivanti, ServiceNow)

Remote Desktop Connectivity Applications

MS Office Suite Support

Data Privacy Awareness

Communication Skills

Problem-Solving Skills

Education

Bachelor’s/Associate Degree in IT or Computer Science

Tools

VMWare

Exchange

MECM

SCOM

Job description

Quantum World Technologies Inc. is looking for an IT Service Desk Support professional in Rockland, Massachusetts. This role requires 2-3 years of phone and customer support experience, along with solid technical skills in managing IT service requests in a fast-paced and regulated environment.

The ideal candidate will possess a Bachelor’s degree in IT or Computer Science, with expertise in ticket management and a strong focus on customer satisfaction. Responsibilities include providing remote desktop support, managing incident tickets, and documentation of solutions.