IT Helpdesk Technician (Tier 1–2) | Hybrid Windows/Linux

Xona Space Systems; Burlingame (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Xona Space Systems based in Burlingame, California, is seeking a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional IT support. You will be the first point of contact for employees, managing IT requests, troubleshooting various systems, and ensuring a seamless technology experience.

The ideal candidate has 2+ years of experience in IT helpdesk roles, strong troubleshooting skills, and a passion for providing outstanding customer service in a dynamic startup environment.

Qualifications

• 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support.
• Strong troubleshooting and diagnostic skills across hardware and software.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as the primary point of contact for IT support requests.
• Troubleshoot and resolve hardware, software, and account-related issues.
• Create and maintain internal documentation and knowledge base articles.

Skills

Troubleshooting

Technical support

Interpersonal skills

Organizational skills

Customer service

Education

2+ years of IT Helpdesk experience

Industry certifications (CompTIA A+, etc.)

Tools

Microsoft Windows

Linux

PowerShell

Bash

Job description

Xona Space Systems based in Burlingame, California, is seeking a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional IT support. You will be the first point of contact for employees, managing IT requests, troubleshooting various systems, and ensuring a seamless technology experience.

The ideal candidate has 2+ years of experience in IT helpdesk roles, strong troubleshooting skills, and a passion for providing outstanding customer service in a dynamic startup environment.