IT Helpdesk Technician, User Support

Quantum Leap Research; Leesburg (VA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Educational assistance

Insurance premium subsidy

Health insurance

Dental coverage

Life insurance

Disability coverage

Vacation

Sick leave

Holidays

Job summary

Quantum Leap Research in Leesburg is seeking a junior to mid-level IT Helpdesk Technician to support and maintain internal services. The environment is a secure Linux-based workplace using MacOS workstations, with Windows not in use.

Responsibilities include building and deploying Apple and Linux laptops, Tier1/2 user support, local network troubleshooting, VOIP/PBX support, and managing secure open-source tools. Candidates must have Linux and Apple laptop experience and be able to work on-site.

Qualifications

• Experience managing and supporting Apple laptops.
• Experience with Linux environments.
• Experience supporting users in secure environments.
• Familiar with both Linux and Mac systems (Linux servers, Mac laptops).
• Knowledge of Apple OSX and iOS.
• U.S. citizenship and ability to obtain a security clearance; Leesburg office 5 days a week.

Responsibilities

• Build and deploy Apple and Linux laptops.
• Provide Tier1/2 user support and service.
• Troubleshoot local network issues.
• Support VOIP and PBX systems.
• Manage and support secure open-source tools.

Skills

Apple laptops

Linux

Secure environments

Mac systems

OSX/iOS knowledge

Education

Bachelor's degree in a related area

Tools

OpenSearch

Nextcloud

osTicket

Zulip

Postfix

Dovecot

CalDav

Proxy servers

Wiki

Job description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.

We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success. This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.

We are looking for a junior to mid-level IT Helpdesk Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our environment is a highly secure Linux based environment utilizing MacOS and Linux workstations. Windows does not live here, so if you have Linux skills and are familiar with Apple laptops, you are the candidates we want to talk to.

Responsibilities

• Building and deploying Apple and Linux laptops
• Tier1/2 user service and support
• Local network troubleshooting
• VOIP and PBX support
• Managing and supporting secure open-source tools

Qualifications

Required

• Experience managing and supporting Apple laptops
• Experience with Linux
• Experience supporting users in secure environments
• Familiar with both Linux and Mac systems (Linux servers, Mac laptops)
• Knowledge of Apple OSX and iOS
• Minimum 3 years' relevant experience
• Must be able to obtain a security clearance, therefore U.S. citizenship is required
• Must be able to work out of the Leesburg office 5 days a week

Preferred

• Bachelor's degree in a relevant area desired.
• Administration of open-source software (e.g. OpenSearch, Nextcloud, ABM, osTicket, Zulip etc.)
• Ability to write scripts as needed (e.g., shell scripts, Python, Perl, PHP, etc.)
• Knowledge of common business services very desirable
  • e-mail (Postfix / Dovecot / etc.)
  • Calendars (CalDav)
  • Chat
  • Password safes
  • Proxy servers
  • VTC
  • File share
  • Wiki

Compensation and Benefits

We seek the best-and-brightest professionals at all levels so offer highly competitive compensation and an excellent benefits package.

Salary Range

$80,000 - $95,000. Salary ranges reflect compensation for qualified candidates across a range of experience levels and are flexible; actual salary will be determined based on demonstrated skills, experience, and performance.

Company-sponsored benefits include

6% 401(k) company match with immediate vesting, educational assistance up to $7,000 per year, 100% insurance premium subsidy for employees (75% for dependents), Anthem medical, Guardian dental, life and disability coverage, 3 weeks’ vacation, 2 weeks sick leave, and 11 holidays.

Quantum Leap is an Equal Opportunity Employer.