Linux & Mac IT Helpdesk Technician – Tier 1/2 Support

Quantum Leap Research; Leesburg (VA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Educational assistance

Insurance premium subsidy

Health insurance

Dental coverage

Life insurance

Disability coverage

Vacation

Sick leave

Holidays

Job summary

Quantum Leap Research in Leesburg is seeking a junior to mid-level IT Helpdesk Technician to support and maintain internal services. The environment is a secure Linux-based workplace using MacOS workstations, with Windows not in use.

Responsibilities include building and deploying Apple and Linux laptops, Tier1/2 user support, local network troubleshooting, VOIP/PBX support, and managing secure open-source tools. Candidates must have Linux and Apple laptop experience and be able to work on-site.

Qualifications

• Experience managing and supporting Apple laptops.
• Experience with Linux environments.
• Experience supporting users in secure environments.
• Familiar with both Linux and Mac systems (Linux servers, Mac laptops).
• Knowledge of Apple OSX and iOS.
• U.S. citizenship and ability to obtain a security clearance; Leesburg office 5 days a week.

Responsibilities

• Build and deploy Apple and Linux laptops.
• Provide Tier1/2 user support and service.
• Troubleshoot local network issues.
• Support VOIP and PBX systems.
• Manage and support secure open-source tools.

Skills

Apple laptops

Linux

Secure environments

Mac systems

OSX/iOS knowledge

Education

Bachelor's degree in a related area

Tools

OpenSearch

Nextcloud

osTicket

Zulip

Postfix

Dovecot

CalDav

Proxy servers

Wiki

Job description

Quantum Leap Research in Leesburg is seeking a junior to mid-level IT Helpdesk Technician to support and maintain internal services. The environment is a secure Linux-based workplace using MacOS workstations, with Windows not in use.

Responsibilities include building and deploying Apple and Linux laptops, Tier1/2 user support, local network troubleshooting, VOIP/PBX support, and managing secure open-source tools. Candidates must have Linux and Apple laptop experience and be able to work on-site.