Tier 2 Helpdesk Specialist — Remote IT Support Pro

TGIPOWER LLC; Cherry Hill Township (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

TGIPOWER LLC in Cherry Hill, NJ is seeking a Level 2 Helpdesk Support Specialist to provide remote client support by phone in a fast-paced IT services environment.

The ideal candidate will have 2–3 years of IT experience, strong troubleshooting, outstanding written and verbal communication, and solid documentation skills to create standard operating procedures and maintain service quality.

Qualifications

• Experience with Windows Server 2008/2012/2016/2019 and AD administration.
• Exchange & Office 365 administration experience.
• Strong troubleshooting and documentation skills are required.
• Professional demeanor with ability to manage multiple priorities and deadlines.

Responsibilities

• Resolve issues escalated from Tier 1 and work with users for timely resolution.
• Document initiation, execution, and closing activities for projects and support tasks.
• Maintain performance metrics and proactive communication with customers and team.
• Recreate user issues to diagnose and resolve operational problems.
• Escalate complex issues to senior technicians as needed.
• Promote a team-oriented approach across all levels of the organization.
• Handle multiple priorities with appropriate urgency.

Skills

Written and verbal communication

Troubleshooting

Documentation

Professional demeanor

Tools

Windows Server (2008/2012/2016/2019)

Active Directory

Exchange & Office 365

DNS/DHCP/Group Policy

Hyper-V/VMware

MSP experience

Job description

TGIPOWER LLC in Cherry Hill, NJ is seeking a Level 2 Helpdesk Support Specialist to provide remote client support by phone in a fast-paced IT services environment.

The ideal candidate will have 2–3 years of IT experience, strong troubleshooting, outstanding written and verbal communication, and solid documentation skills to create standard operating procedures and maintain service quality.