Helpdesk Tier 2

Tgi Main Company; Cherry Hill Township (NJ); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Zusammenfassung

iPower Technologies is seeking a Level 2 Helpdesk Support Professional in Cherry Hill, NJ to deliver remote client support and handle escalated IT issues. The role focuses on Windows Server/AD, Exchange/Office 365, and network troubleshooting within a Fast-paced environment.

The ideal candidate will have 2–3 years of IT experience, MSP exposure, and strong documentation skills. This full-time on-site position offers a comprehensive benefits package and a typical Monday–Friday schedule.

Qualifikationen

• Experience in a high-paced Business IT Support Environment.
• Ability to follow through on customer requests and support issues with a positive attitude.
• Demonstrated reliability, punctuality, and strong documentation and time logging.

Aufgaben

• Support resolution of Tier 1 escalations and work directly with users for timely resolution.
• Document initiation, execution, and closure activities for programs/projects and support activities.
• Meet or exceed performance metrics and maintain proactive communication with customers and team.
• Reproduce user issues to resolve operational difficulties and recommend system modifications to reduce problems.
• Escalate complex issues to senior technicians and promote a one-team approach.
• Demonstrate excellent service orientation and handle multiple priorities with urgency.

Kenntnisse

Windows Server & AD

Exchange/Office 365

Network Troubleshooting

Networking hardware

Virtualization (Hyper-V/VMware)

MSP experience

IT experience 2-3 years

Jobbeschreibung

Job Details

Job Location: Cherry Hill, NJ 08002, Salary Range: $65,000.00 - $75,000.00 Salary,

Job Title

Helpdesk Tier 2

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

Candidate Profile

The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.

Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

Responsibilities

• Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
• Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
• Ensure performance metrics are met or exceeded.
• Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
• Simulates and recreates user issues to resolve operational difficulties.
• Recommends system modifications, if required, to reduce user problems.
• Escalates more complex issues, as appropriate, to senior level technicians.
• Promote and encourage a "one team" attitude at all levels internally and externally.
• Extremely Service oriented.
• Handle multiple priorities and react with appropriate urgency to situations and events that require quick responses.

Qualifications

• Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group ad Security Policy Management
• Exchange & Office 365 Account Administration
• Basic Network Troubleshooting, Troubleshooting of Internet Connectivity.
• Network Appliances: Firewalls, Routers, Managed Switches
• All Desktop Operating Systems: 7, 8, 10 Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
• LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
• Virtualization with Microsoft Hyper-V and/or VMWare experience a plus
• Office 365 Administration
• MSP (Managed Service Provider) experience
• 2-3 years of IT experience

Skills

• Excellent written and verbal communications skills.
• Excellent troubleshooting skills, able to follow instructions.
• Strong documentation skills and creating standard operating procedures.
• Professional demeanor

Job Type

Full-time

Salary

$65,000 - $75,000 per year

Benefits

• Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Schedule

Monday to Friday

Work Location

In-Person: Cherry Hill, NJ

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.