Tier 2 IT Engineer — Azure, 365 & Networking Specialist

Lyra Technology Group; Eagan (MN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401K with 4% Match

Generous PTO

Job summary

A technology services group is seeking an experienced Tier 2 IT Engineer in Eagan, Minnesota. Responsibilities include providing IT support, troubleshooting customer issues, and maintaining documentation. The ideal candidate should have at least 3 years of Tier 2 experience, excellent customer service and analytical skills, and familiarity with Microsoft 365, Azure, and Datto. Compensation includes up to $70K per year along with health benefits and a 401K plan.

Qualifications

• Proven experience working as a Tier 2 IT engineer for at least 3 years.
• Excellent customer service and communication skills.
• Ability to explain technical solutions clearly.

Responsibilities

• Provide IT support to internal and external customers.
• Troubleshoot and resolve IT related inquiries and problems.
• Maintain and update knowledge base and technical documents.

Skills

Customer service

Problem solving

Analytical skills

IT troubleshooting

Networking

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

Microsoft 365

Job description

A technology services group is seeking an experienced Tier 2 IT Engineer in Eagan, Minnesota. Responsibilities include providing IT support, troubleshooting customer issues, and maintaining documentation. The ideal candidate should have at least 3 years of Tier 2 experience, excellent customer service and analytical skills, and familiarity with Microsoft 365, Azure, and Datto. Compensation includes up to $70K per year along with health benefits and a 401K plan.