Helpdesk Tier 1 — Remote Support Pro

Tgi Main Company; Boca Raton (FL); Vor Ort; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Zusammenfassung

iPower Technologies in Boca Raton, FL is seeking a Level 1 Helpdesk Support Professional to provide remote client support over the phone. The role requires strong communication, solid troubleshooting, and a customer-focused mindset. Full-time, in-person at 6111 Broken Sound Pkwy NW Ste 170, Boca Raton, 33487.

You will handle Windows 10/11, Office 365, printers, networking basics, and ticketing systems, with opportunities to grow into higher-level IT support.

Qualifikationen

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
• Professional demeanor and strong service orientation.

Aufgaben

• Proficiency in Ticketing Systems and Monitoring Software is advantageous.
• Handling Managed Solutions from various providers.
• Troubleshooting Software Issues.
• Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
• Strong background in Windows 10/11.
• Exposure to Office 365.
• Desktop support, especially Outlook/Word/Excel/PowerPoint.
• Installation and management of software, including updates and tools.
• Providing customer service support over the phone.
• Remote support knowledge.
• Networking and troubleshooting proficiency.
• Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
• Setting up mobile devices from different vendors with diverse requirements.
• Responsibilities may evolve based on priorities.

Kenntnisse

Ticketing systems

Monitoring software

Windows 10/11

Office 365

Remote support

Printer management

Networking basics

Tools

Active Directory

Exchange On-Prem/Office 365

Printer drivers

Office 365 Admin Center

Jobbeschreibung

iPower Technologies in Boca Raton, FL is seeking a Level 1 Helpdesk Support Professional to provide remote client support over the phone. The role requires strong communication, solid troubleshooting, and a customer-focused mindset. Full-time, in-person at 6111 Broken Sound Pkwy NW Ste 170, Boca Raton, 33487.

You will handle Windows 10/11, Office 365, printers, networking basics, and ticketing systems, with opportunities to grow into higher-level IT support.