Tier II Helpdesk Technician - On-Site IT Support for VA

The Green Technology Group, LLC; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

The Green Technology Group, LLC (TGTG) is seeking a Tier II Helpdesk Technician to join the VA IT Help Desk in Washington, D.C. This full-time on-site role supports end users with hardware, software, and network issues, providing remote administration and on-site visits as needed.

The ideal candidate has strong customer service, problem-solving skills, and experience with MS Office, VPN, SharePoint, and Cisco telephony; a Bachelor's degree is required or equivalent experience, with the ability

Qualifications

• Minimum Bachelor’s Degree; 8 years of additional relevant experience may substitute.
• Cisco Telecom experience preferred.
• Experience supporting IT across multiple work sites.
• Proficient with MS Office, VPN, SharePoint, printers and networks.
• Strong customer service and written/spoken communication.

Responsibilities

• Respond to end-user requests promptly and diagnose issues.
• Provide remote administration and troubleshooting of end-user challenges.
• Repair desktop systems and peripheral devices.
• Maintain ticket SLAs and high customer satisfaction.
• Assist with inventory and create/update standard operating procedures.
• Occasionally visit sites in Washington, D.C. for resolution.

Skills

Customer service

Communication

Troubleshooting

Desktops & laptops

Independent work

Education

Bachelor’s Degree

Tools

Cisco Telephony

MS Office

VPN

SharePoint

Printers

Networking

Cisco Jabber

Cisco Finesse

Job description

The Green Technology Group, LLC (TGTG) is seeking a Tier II Helpdesk Technician to join the VA IT Help Desk in Washington, D.C. This full-time on-site role supports end users with hardware, software, and network issues, providing remote administration and on-site visits as needed.

The ideal candidate has strong customer service, problem-solving skills, and experience with MS Office, VPN, SharePoint, and Cisco telephony; a Bachelor's degree is required or equivalent experience, with the ability