Service Desk Specialist: Tier 1–2 Support | 8-Week Contract

Insight Global; Orlando (FL); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Healthcare insurance offerings

Paid leave

Job summary

A staffing and recruiting firm based in Orlando is seeking a Service Desk Support Specialist for short-term contract work. The role involves providing Tier 1 and Tier 2 technical support for an aviation client, where you will troubleshoot hardware, software, and network issues, respond to service desk tickets, and assist with account setups. Required qualifications include 1–3 years of IT support experience and a strong knowledge of Windows OS and Microsoft Office. Compensation ranges from $17 to $19 per hour, with healthcare and paid leave benefits as applicable.

Qualifications

• 1–3 years in IT support or service desk roles.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Familiarity with ticketing systems like ServiceNow or Jira.

Responsibilities

• Provide Tier 1 and Tier 2 support for end-users.
• Respond to service desk tickets promptly.
• Assist with account setup, password resets, and basic system administration tasks.

Job description

A staffing and recruiting firm based in Orlando is seeking a Service Desk Support Specialist for short-term contract work. The role involves providing Tier 1 and Tier 2 technical support for an aviation client, where you will troubleshoot hardware, software, and network issues, respond to service desk tickets, and assist with account setups. Required qualifications include 1–3 years of IT support experience and a strong knowledge of Windows OS and Microsoft Office. Compensation ranges from $17 to $19 per hour, with healthcare and paid leave benefits as applicable.