Tier 2 Help Desk Tecnhician

Kelly Services; Phoenix (AZ); On-site; USD 41,000 - 48,000; Full time

Job summary

Motion Recruitment Partners (MRP) seeks a Tier 2 Help Desk Technician for an on-site contract-to-hire role in the Phoenix, AZ area. You will support a Windows and VMware-based environment for a 350-user organization.

The role focuses on user provisioning, AD/Exchange, Office 365, Dynamics 365, SCCM, VPN, and endpoint management, with emphasis on troubleshooting and proactive support for local and remote staff.

Qualifications

• Experience administering AD and Azure AD.
• Hands-on with Office 365 and Dynamics 365.
• Experience with SCCM and Windows endpoints.
• Knowledge of Exchange and hybrid Microsoft 365 environments.

Responsibilities

• Handle day-to-day systems administration and end-user support.
• Onboard/offboard users and manage access.
• Maintain endpoint environments and imaging of Windows devices.
• Support VPN connectivity, firewall and network issues.
• Work with IT leadership on infrastructure maintenance.

Skills

Active Directory

Azure Active Directory

Office 365

Dynamics 365

SCCM

VPN connectivity

Windows administration

Desktop support

Imaging Windows devices

Exchange/Hybrid 365

Tools

VMware

SonicWall VPN

CrowdStrike

Sophos BitLocker Encryption

Job description

$30 - $35

An established fire protection and life safety organization with multiple offices across the United States is currently looking to hire a Tier 2 Help Desk Technician. This is an on-site contract-to-hire position in the Phoenix, Arizona area supporting a Windows and VMware-based infrastructure environment.

The role will focus on day-to-day systems administration, end-user support, account management, and infrastructure maintenance across a 350-user organization. The Tier 2 Help Desk Technician will work closely with a hands-on IT leadership team supporting Active Directory, Microsoft 365, Dynamics 365, SCCM, VPN connectivity, hardware deployments, and desktop support operations.

Responsibilities include onboarding and offboarding users, troubleshooting system and network issues, maintaining endpoint environments, and providing support for both local and remote employees.

Contract Duration: 6 months

Required Skills & Experience

• Experience administering Active Directory, preferably including Azure Active Directory

• Hands-on experience with Microsoft Office 365

• Experience supporting Microsoft Dynamics 365

• Experience working with Microsoft SCCM

• Experience troubleshooting and supporting firewall environments

• Windows administration experience

• Experience supporting VPN connectivity issues

• Desktop support and end-user troubleshooting experience

• Experience imaging and configuring Windows devices

• Knowledge of Exchange and hybrid Microsoft 365 environments

Desired Skills & Experience

• VMware administration experience

• Experience with SonicWall VPN solutions

• Experience supporting CrowdStrike endpoint security

• Knowledge of Sophos BitLocker Encryption

• Experience with ticketing and asset management systems

• Experience supporting Autodesk products, Adobe Acrobat, or Bluebeam

What You Will Be Doing

Tech Breakdown

• 40% Microsoft Infrastructure (Active Directory, Exchange, Office 365)

• 25% Desktop Support & Endpoint Management

• 20% Network, VPN & Firewall Support

• 15% Systems Administration & VMware Operations

Daily Responsibilities

• 50% User Support and Ticket Resolution

• 20% New Hire Provisioning and Equipment Configuration

• 15% User Offboarding and Access Management

• 15% Hardware, Inventory and Systems Maintenance

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.