Help Desk Technician Level 2 (MSP)

Bowman Williams; Columbia (MD); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life and AD&D Insurance

Short-Term Disability

Long-Term Disability

Résumé du poste

Bowman Williams is seeking a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure across multiple environments. This role is ideal for someone with MSP experience who has moved beyond basic help desk support and possesses hands-on proficiency with Windows Server, virtualization, networking, and hardware deployments.

You will rack, stack, cabling, install servers and network devices, and assist with equipment staging while collaborating with

Qualifications

• 2+ years of IT support, help desk, field support, or infrastructure experience.
• Experience working for a Managed Service Provider.
• Strong hands-on experience with Windows Server environments.
• Experience with VMware, Hyper-V, or virtualized infrastructure.
• Experience with hardware deployments, cabling, device installs, and racking/stacking.
• Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure.
• Exposure to Microsoft 365, Azure AD, Intune, or SharePoint.
• Ability to work independently at client sites and communicate clearly with clients.
• 100% company-paid Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance

Responsabilités

• Travel to client sites for onsite project work and infrastructure deployments
• Rack, stack, cable, and install servers, firewalls, switches, and network devices
• Support workstation, server, firewall, and network hardware deployments
• Assist with equipment staging, mounting, labeling, and physical infrastructure setup
• Work with engineering teams to support configuration, documentation, and project handoffs
• Troubleshoot basic server, networking, firewall, and virtualization issues during deployments
• Communicate professionally with clients while onsite
• Document completed work and keep project timelines on track

Connaissances

MSP experience

Windows Server

Networking

Communication with clients

Outils

VMware

Hyper-V

Dell hardware

Cisco devices

SonicWall

Description du poste

We are a growing Managed Services Provider hiring a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure work across multiple client environments.

This role is ideal for someone with MSP experience who has moved beyond basic help desk support and has strong hands-on experience with Windows Server, virtualization, networking, and hardware deployments. You will focus on racking, stacking, cabling, device installs, and onsite project work while partnering with engineering teams on configuration and handoff.

Responsibilities

• Travel to client sites for onsite project work and infrastructure deployments
• Rack, stack, cable, and install servers, firewalls, switches, and network devices
• Support workstation, server, firewall, and network hardware deployments
• Assist with equipment staging, mounting, labeling, and physical infrastructure setup
• Work with engineering teams to support configuration, documentation, and project handoffs
• Troubleshoot basic server, networking, firewall, and virtualization issues during deployments
• Communicate professionally with clients while onsite
• Document completed work and keep project timelines on track

Required Experience

• Experience working for a Managed Service Provider
• 2+ years of IT support, help desk, field support, or infrastructure support experience
• Strong hands-on experience with Windows Server environments
• Strong experience with VMware, Hyper-V, or virtualized infrastructure
• Experience with hardware deployments, cabling, device installs, and racking/stacking
• Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure
• Experience with Dell, HP, Cisco, SonicWall, or similar hardware
• Exposure to Microsoft 365, Azure AD, Intune, or SharePoint
• Ability to work independently at client sites and communicate clearly with clients
• 100% company-paid Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance