Tier 2 Help Desk Technician: Print & IT Support

DEX Imaging; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

After 90 days, accrue paid time off

401K, health benefits (Medical, Dental

Vision & Life)

Paid holidays

Employee profit sharing after one year

Job summary

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide hands-on IT support for multi-function printers and related software and hardware. You will apply strong customer service and troubleshooting skills to diagnose and resolve issues quickly.

You will assist with print driver installations, connectivity problems, and configuring shared folders, while escalating complex cases to the appropriate team. A proactive, team-focused approach is essential.

Qualifications

• High School diploma or equivalent required; technical school or IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information to a wide range of end users.
• Ability to work collaboratively with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, printers, scanners, and peripherals.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Diagnose and troubleshoot technical issues with printers and related IT hardware.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Skills

Customer service

Troubleshooting

Verbal & written communication

Mac hardware & peripherals

PC hardware & peripherals

Print drivers & printers

Education

High School diploma or equivalent

Technical school training (IT)

2+ years IT helpdesk experience

Tools

Windows 7

Windows 10

Job description

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide hands-on IT support for multi-function printers and related software and hardware. You will apply strong customer service and troubleshooting skills to diagnose and resolve issues quickly.

You will assist with print driver installations, connectivity problems, and configuring shared folders, while escalating complex cases to the appropriate team. A proactive, team-focused approach is essential.