Tier 1 Help Desk Tech — Print/IT Support + Benefits

DEX Imaging; Tampa (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off after probation

401K

Health benefits

Paid holidays

Profit sharing after 1 year

Job summary

DEX Imaging in Tampa, FL is seeking a Tech Helpdesk Technician to deliver hands-on IT support for MFPs, drivers, and related hardware/software. The role emphasizes outstanding customer service, timely troubleshooting, and proactive communication to end users.

You will diagnose issues, assist with printer driver installs, connectivity problems, and configuring shared folders, while collaborating with fellow technicians to ensure fast, accurate ticket resolution.

Qualifications

• High school diploma or technical schooling; 2+ years IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills are required.
• Ability to communicate technical information clearly to users.
• Teamwork and collaboration with technicians to resolve issues.
• Familiarity with Mac/PC hardware, printers, scanners, and mobile devices.

Responsibilities

• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resources.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Skills

Customer service

Troubleshooting

Communication skills

Team player

Windows knowledge

Education

High School diploma

Tools

Mac hardware

PC hardware

Printers

Scanners

Mobile devices (iOS)

Mobile devices (Android)

Printer drivers

Job description

DEX Imaging in Tampa, FL is seeking a Tech Helpdesk Technician to deliver hands-on IT support for MFPs, drivers, and related hardware/software. The role emphasizes outstanding customer service, timely troubleshooting, and proactive communication to end users.

You will diagnose issues, assist with printer driver installs, connectivity problems, and configuring shared folders, while collaborating with fellow technicians to ensure fast, accurate ticket resolution.