Tier 1 Help Desk

DEX Imaging; Tampa (FL); Presencial; USD 38.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

After 90 days: paid time off

After 60 days: 401K, health benefits (

Paid holidays

After one-year: profit sharing

Descripción de la vacante

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide hands-on support for MFPs, IT software and hardware. You will combine strong customer service with troubleshooting to resolve issues efficiently.

Day-to-day duties include driver installations, connectivity problems, and configuring shared folders, plus routing IT tickets to the right resources. A team-first attitude and clear communication are essential.

Formación

• High School diploma or technical training; 2+ years IT helpdesk experience.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information to a wide range of end users.
• Teamwork with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, printers, scanners, and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Proficient in Windows operating systems (Windows 7/10).

Responsabilidades

• Provide support for print driver installations and connectivity issues.
• Configure shared folders and access rights.
• Diagnose and troubleshoot technical issues for end users.
• Route, track, and redirect MFP IT-related issues to the appropriate resource.
• Maintain a high degree of integrity and discretion with customer service issues.

Conocimientos

Customer service

Troubleshooting

Communication skills

Teamwork

Mac hardware

PC hardware

Printers/Scanners

Mobile devices (iOS/Android)

Educación

High School diploma

Technical school

2+ years IT helpdesk experience

Herramientas

Windows OS (7/10)

Print drivers

Network connectivity basics

Shared folders configuration

Descripción del empleo

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties and Responsibilities

• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience and Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

Dex Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan