Tier 1 Help Desk

DEX Imaging; Tampa (FL); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off after probation

401K

Health benefits

Paid holidays

Profit sharing after 1 year

Descripción de la vacante

DEX Imaging in Tampa, FL is seeking a Tech Helpdesk Technician to deliver hands-on IT support for MFPs, drivers, and related hardware/software. The role emphasizes outstanding customer service, timely troubleshooting, and proactive communication to end users.

You will diagnose issues, assist with printer driver installs, connectivity problems, and configuring shared folders, while collaborating with fellow technicians to ensure fast, accurate ticket resolution.

Formación

• High school diploma or technical schooling; 2+ years IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills are required.
• Ability to communicate technical information clearly to users.
• Teamwork and collaboration with technicians to resolve issues.
• Familiarity with Mac/PC hardware, printers, scanners, and mobile devices.

Responsabilidades

• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resources.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Conocimientos

Customer service

Troubleshooting

Communication skills

Team player

Windows knowledge

Educación

High School diploma

Herramientas

Mac hardware

PC hardware

Printers

Scanners

Mobile devices (iOS)

Mobile devices (Android)

Printer drivers

Descripción del empleo

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties And Responsibilities

• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience And Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

Dex Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan