Tier 2 Help Desk

DEX Imaging; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off after 90 days

401K eligibility after 60 days

Health benefits: Medical, Dental, VSP

Paid holidays

Profit sharing after 1 year

Job summary

DEX Imaging is seeking a Tech Helpdesk Technician to provide frontline IT support for MFPs, drivers, connectivity, and peripherals in a fast-paced environment. You will diagnose issues, guide end users, and coordinate with team members to resolve hardware and software problems on Windows and Mac platforms.

The ideal candidate has a HS diploma (technical training or 2+ years in IT helpdesk), strong customer service skills, and the ability to explain technical topics clearly to non-technical

Qualifications

• High School diploma required, technical school or 2+ years of IT helpdesk experience.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information to a wide range of end users.
• Ability to work as a team with other technicians.
• Knowledge of Mac and PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft Windows operating systems (Windows 7/10)

Responsibilities

• Provide technical support for MFPs, IT-related software and hardware.
• Diagnose and troubleshoot technical issues.
• Support customers with print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT-related issues to the appropriate resource.
• Maintain integrity and discretion with routine customer service issues.

Skills

Customer service

Troubleshooting

Communicating tech info

Teamwork

Windows 7/10

Mac hardware

Printers

Mobile devices

Education

High School diploma

Technical training or IT helpdesk experience

2+ years IT helpdesk experience

Job description

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties And Responsibilities

• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience And Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

Dex Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan