Tier 2 Help Desk

DEX Imaging; Tampa (FL); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

After 90 days, accrue paid time off

401K, health benefits (Medical, Dental

Vision & Life)

Paid holidays

Employee profit sharing after one year

Descripción de la vacante

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide hands-on IT support for multi-function printers and related software and hardware. You will apply strong customer service and troubleshooting skills to diagnose and resolve issues quickly.

You will assist with print driver installations, connectivity problems, and configuring shared folders, while escalating complex cases to the appropriate team. A proactive, team-focused approach is essential.

Formación

• High School diploma or equivalent required; technical school or IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information to a wide range of end users.
• Ability to work collaboratively with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, printers, scanners, and peripherals.
• Ability to diagnose and resolve basic technical issues.

Responsabilidades

• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Diagnose and troubleshoot technical issues with printers and related IT hardware.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Conocimientos

Customer service

Troubleshooting

Verbal & written communication

Mac hardware & peripherals

PC hardware & peripherals

Print drivers & printers

Educación

High School diploma or equivalent

Technical school training (IT)

2+ years IT helpdesk experience

Herramientas

Windows 7

Windows 10

Descripción del empleo

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties and Responsibilities

• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience and Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

Dex Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan