Tier 2 End-User IT Support Technician

Brooksource

Columbus (OH)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Competitive medical, dental, vision plans

401k matching

Paid time off

Employee Assistance Program

Job summary

Brooksource is looking for a PC Technician in Columbus, Ohio, to provide Tier 2 technical support. The role includes troubleshooting hardware and software issues, processing requests through Jira Service Management, and supporting end-user devices. Candidates should have 2+ years of IT support experience and strong knowledge of Windows/macOS and Microsoft 365. Brooksource offers competitive benefits including healthcare, 401k, and paid time off.

Qualifications

2+ years of experience in desktop support, IT support, or service desk environments.
Strong knowledge of Windows/macOS, Microsoft 365, and enterprise applications.
Experience with endpoint management tools (Intune, SCCM, JAMF, etc.).
Familiarity with ITSM platforms (Jira, ServiceNow, etc.).
Basic networking knowledge (TCP/IP, VPN, Wi‑Fi).
Excellent communication and customer service skills.

Responsibilities

Provide Tier 2 troubleshooting and incident resolution for hardware, software, and conferencing systems.
Process incidents and requests via Jira Service Management.
Install, configure, and support desktops, laptops, peripherals, and printers.
Perform software deployments, OS upgrades, and endpoint configuration.
Deliver deskside and remote support.
Provision and manage end-user hardware and accessories.
Track technology assets through their lifecycle.
Participate in IT projects such as device refreshes and infrastructure upgrades.
Document solutions, procedures, and best practices.