Desktop Analyst

Agility Partners; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

High-impact project involvement

Strong client relationships

Hands-on experience

Collaborative work environment

Job summary

A technology solutions provider is looking for a qualified IT Support Technician in Columbus, Ohio. In this client-facing role, you will provide essential technical support during a significant technology refresh project, directly impacting the end-user experience. Ideal candidates will have over 2 years of experience in tech support, excellent communication skills, and familiarity with ServiceNow and Windows operating systems. Enjoy a collaborative environment where your contributions resonate with end users.

Qualifications

• 2+ years of experience in a technical support or desktop support role.
• Strong working knowledge of Windows operating systems and basic networking.
• Experience supporting users in a client-facing IT environment.

Responsibilities

• Provide in-person, phone, and remote support for hardware and software issues.
• Assist with PC deployments, installations, and technology refresh activities.
• Troubleshoot and resolve incidents in collaboration with users, vendors, and IT teams.

Skills

Technical support experience

Customer service

Problem-solving

Communication skills

Education

Associate’s or Bachelor’s degree in Computer Science or equivalent experience

Tools

ServiceNow

Microsoft Excel

Job description

Overview

Agility Partners is seeking a qualified IT Support Technician to fill an open position with one of our clients. This is an exciting opportunity to work in a highly visible, client-facing role during a major technology refresh project. You’ll be the go-to person in a walk-up IT Clinic environment, solving real problems and making a direct impact on end-user experience. This role blends hands-on technical work with customer service in a fast-paced, collaborative setting.

Responsibilities

• Providing in-person, phone, and remote support for hardware and software issues


• Assisting with PC deployments, installations, and technology refresh activities


• Troubleshooting and resolving incidents in collaboration with users, vendors, and IT teams


• Managing and updating asset records accurately in ServiceNow

The Ideal Candidate

• 2+ years of experience in a technical support, desktop support, or IT services role


• Strong working knowledge of Windows operating systems, hardware, and basic networking


• Experience supporting users in a client-facing or walk-up IT environment


• Familiarity with ServiceNow or similar IT asset and ticketing systems


• Proficiency with Microsoft Excel (VLOOKUPs, pivot tables, managing lists)


• Strong written and verbal communication skills


• Associate’s or Bachelor’s degree in Computer Science or equivalent hands-on experience

Reasons to Love It

• Be part of a high-impact technology refresh project with real visibility


• Work directly with end users and build strong client relationships


• Gain hands-on experience with deployments, asset management, and Tier 2 support


• Enjoy a collaborative, fast-moving environment where your work truly matters