Tier 2 Desktop Support Technician

Apex Systems; Richmond, Northern (VA, KY); Hybrid; USD 28,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

401K with company match

HSA

ESPP (employee stock purchase program)

Career coaching and training resources

Job summary

Apex Systems is seeking a Desktop Support Technician in Richmond, VA, to provide Tier 2 hardware and software support for end-user computing. You will troubleshoot Windows, Office, networking, printers, Citrix, and VDI, and serve as an escalation point for the Service Desk.

You will image, configure, and deploy laptops/desktops/tablets, assist with onboarding, manage asset inventory, and contribute to knowledge base documentation.

Qualifications

• College degree in computer science, information systems, or a related field; or an equivalent combination of education and experience.
• Minimum of three years of technical experience in a help desk, technical support, or desktop support environment.
• In-depth knowledge of troubleshooting computer systems, Microsoft Windows, Microsoft Office, networking, printers, Citrix, and virtual desktop infrastructure.

Responsibilities

• Provide second-tier technical support by resolving incidents involving end-user computing and desktop software.
• Escalation point for the Service Desk and provide in-depth analysis and problem-solving.
• Image, configure, set up, and support company laptops, desktops, tablets, thin clients, and other devices.
• Troubleshoot connectivity issues involving LAN, Wi-Fi, VPN, printers, and serial communications.
• Manage employee onboarding and transfer processes by setting up and deploying hardware as needed.
• Document resolved issues and create knowledge documentation to support training initiatives.

Skills

Windows troubleshooting

Network troubleshooting

Help desk experience

Printer support

Citrix & VDI

Active Directory

Jira Service Management

SCCM

Citrix Director

AirWatch

TeamViewer

iGel OS

Universal Management Suite

Education

College degree in CS/IT or related field

Tools

Jira Service Management

SCCM

Citrix Director

AirWatch

TeamViewer

iGel OS

Universal Management Suite

Job description

Apex Systems is seeking a Desktop Support Technician in Richmond, VA, to provide Tier 2 hardware and software support for end-user computing. You will troubleshoot Windows, Office, networking, printers, Citrix, and VDI, and serve as an escalation point for the Service Desk.

You will image, configure, and deploy laptops/desktops/tablets, assist with onboarding, manage asset inventory, and contribute to knowledge base documentation.