Tier 1 Tech Support Specialist - Fast-Paced Customer Care

harriscomputer; Arizona; On-site; USD 21,000 - 29,000; Full time

Job summary

Harris Computer is seeking a Tier 1 Technical Support Representative to join our Arizona team. You will troubleshoot and resolve customer calls and cases, following established processes in a fast-paced environment.

The role requires 1–3+ years in high-tech customer support, strong communication skills, and the ability to work independently or with a team. Training and 40-hour weeks with day shift are provided.

Qualifications

• Excellent troubleshooting and customer service skills.
• Proficient with Windows, Microsoft Office (Excel) and CRM (Salesforce).
• Ability to multitask across multiple applications and adapt to changes.
• Strong listening and clear communication, able to work independently or in a team.

Responsibilities

• Answer inbound GPS troubleshooting calls (20–25 daily est.).
• Respond to emails and cases (20–30 daily est.).
• Track troubleshooting activities in CRM (Salesforce).
• Work across multiple systems while on calls or cases.
• Learn and support multiple products and services within the tech support dept.

Skills

Troubleshooting

Customer service

Multitasking

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Windows

Microsoft Excel

Job description

Harris Computer is seeking a Tier 1 Technical Support Representative to join our Arizona team. You will troubleshoot and resolve customer calls and cases, following established processes in a fast-paced environment.

The role requires 1–3+ years in high-tech customer support, strong communication skills, and the ability to work independently or with a team. Training and 40-hour weeks with day shift are provided.