Tier-1 Network Support Specialist (Hybrid)

ADI Global Distribution; Lehi (UT); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Hybrid work model

Benefits from Day 1 (medical, dental,

12 paid holidays

401k with company match

Parental leave

Employee discounts

Career progression

Job summary

ADI Global Distribution is seeking a Network Technical Support Specialist in the United States. The role supports professional integrators with installation guidance, troubleshooting, and configuration across a broad portfolio of brands and technologies in the smart, connected ecosystem.

Requirements include 1–2 years in network installation/config, or equivalent ADI tech support experience, plus certifications such as Network+, CCNA/CCNP or Control4 credentials.

Qualifications

• 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
• Industry Certifications: Network+, CCNA, CCNP or Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
• Strong aptitude for troubleshooting across multiple product categories and technologies.
• Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
• Exceptional English communication skills, both verbal and written, with a customer-first mindset.

Responsibilities

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
• Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
• Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
• Manage and solve complex network challenges requiring intermediate skills in: Addressing, Routing, Switching, Subnetting, Multicast Networking (PIM, IGMP), VLANs and inter-VLAN routing, and OSI Layer 2/3 issues.
• Proficiency with tools like ping, traceroute, and show commands; Basic WLAN concepts and WAN technologies.
• Process product returns efficiently while ensuring adherence to technical verification protocols.

Skills

Network installation

Router configuration

Switch configuration

Wireless access points

Troubleshooting

Education

Network+

CCNA

CCNP

Snap One PCNA

Control4 Certification

Tools

Ping

Traceroute

Show commands

Job description

ADI Global Distribution is seeking a Network Technical Support Specialist in the United States. The role supports professional integrators with installation guidance, troubleshooting, and configuration across a broad portfolio of brands and technologies in the smart, connected ecosystem.

Requirements include 1–2 years in network installation/config, or equivalent ADI tech support experience, plus certifications such as Network+, CCNA/CCNP or Control4 credentials.