IT Support (Tier 1) - Missoula

First Call; Missoula (MT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Savings Account

Paid Vacation

401k match

Certification assistance

Cell phone reimbursement

Paid parking

Snacks and coffee

Team bonding events

Work-life balance

Job summary

First Call in Missoula, MT is seeking an experienced Tier 1 IT Support Technician to provide technical assistance to end-users across our organization and clients. You will work independently and with teammates to ensure IT systems run smoothly and communicate technical issues to non-technical stakeholders.

The role is full-time, hourly, with a schedule of 7am-4pm Monday-Friday and minimal local travel. A strong focus on customer service and problem solving is essential as you support both

Qualifications

• Experience in Tier 1 IT support and helping end-users.
• Ability to communicate technical issues clearly to non-technical stakeholders.
• Experience assisting clients' IT infrastructure and services.

Responsibilities

• IT issue resolution
• IT documentation maintenance and creation
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Skills

IT support

Customer service

Communication

Problem-solving

Job description

We are seeking an experienced and customer-focused IT Support professional to join our team as a Tier 1 Support Technician. In this role, you will be responsible for providing technical assistance and support to end-users across our organization and our client’s organizations.

The ideal candidate will have a solid understanding of IT support principles and experience working in a Tier 1 support role. You should be able to work independently, as well as collaborate effectively with other IT professionals to ensure that our and our client’s IT infrastructure and systems run smoothly.

Excellent communication and problem-solving skills are essential for this role. You should have a proven track record of providing high-quality customer service and be able to communicate technical issues in a clear and concise manner to both technical and non-technical stakeholders.

Job Status: Full Time

Employee Type: Hourly

Pay: $22-$26/hr DOE

Travel/License Required: Yes, Minimal local travel

Work Schedule: 7am-4pm Monday-Friday

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks, and coffee
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance\flexibility
• General Work Schedule: 7am-4pm M-F
• IT issue resolution
• IT documentation maintenance and creation
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

RESOURCE PROFILE:

• Ability to work under pressure
• Quality assurance