Tier 1 IT Helpdesk Technician — Fast, Friendly Support

DEX Imaging; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO after 90 days

Health + 401(k) after 60 days

Medical, Dental, Vision, Life

Paid holidays

Supportive team environment

Job summary

DEX Imaging is seeking a Tier 1 IT Helpdesk Agent to be the friendly first contact for internal teams and managed IT clients. You will troubleshoot hardware, software, and network issues and help users stay connected to networks and VPNs while maintaining security practices.

You’ll join a collaborative team that supports growth, offers training, and handles diverse technology environments. This on-site role is ideal for a customer-focused problem-solver building a solid IT career.

Qualifications

• High school diploma or GED required.
• Technical education or 2+ years IT helpdesk experience.
• CompTIA A+ certification preferred.
• Experience with Windows, macOS, Google Workspace, and Microsoft 365.
• Experience with hardware peripherals (printers, scanners, etc.).

Responsibilities

• Be the go-to person for IT help via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues using diagnostic tools.
• Support conference room audio and video setups.
• Keep tickets moving and resolve within 24–48 hours.
• Help users connect to networks, VPNs, and wired connections.
• Install, update, and maintain software and devices.
• Follow security, processes, and documentation practices.
• Collaborate with the team on additional projects as needed.

Skills

Clear communication

Customer service

Problem-solving

Organization

Teamwork

Independent work

Education

High school diploma or GED

Technical education

Tools

Windows & macOS

Google Workspace

Microsoft 365

Printers & scanners

Mobile devices

Endpoint security tools

Job description

DEX Imaging is seeking a Tier 1 IT Helpdesk Agent to be the friendly first contact for internal teams and managed IT clients. You will troubleshoot hardware, software, and network issues and help users stay connected to networks and VPNs while maintaining security practices.

You’ll join a collaborative team that supports growth, offers training, and handles diverse technology environments. This on-site role is ideal for a customer-focused problem-solver building a solid IT career.