IT Help Desk Technician

DEX Imaging; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO after 90 days

Health + 401(k) after 60 days

Medical, Dental, Vision, Life

Paid holidays

Supportive team environment

Job summary

DEX Imaging is seeking a Tier 1 IT Helpdesk Agent to be the friendly first contact for internal teams and managed IT clients. You will troubleshoot hardware, software, and network issues and help users stay connected to networks and VPNs while maintaining security practices.

You’ll join a collaborative team that supports growth, offers training, and handles diverse technology environments. This on-site role is ideal for a customer-focused problem-solver building a solid IT career.

Qualifications

• High school diploma or GED required.
• Technical education or 2+ years IT helpdesk experience.
• CompTIA A+ certification preferred.
• Experience with Windows, macOS, Google Workspace, and Microsoft 365.
• Experience with hardware peripherals (printers, scanners, etc.).

Responsibilities

• Be the go-to person for IT help via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues using diagnostic tools.
• Support conference room audio and video setups.
• Keep tickets moving and resolve within 24–48 hours.
• Help users connect to networks, VPNs, and wired connections.
• Install, update, and maintain software and devices.
• Follow security, processes, and documentation practices.
• Collaborate with the team on additional projects as needed.

Skills

Clear communication

Customer service

Problem-solving

Organization

Teamwork

Independent work

Education

High school diploma or GED

Technical education

Tools

Windows & macOS

Google Workspace

Microsoft 365

Printers & scanners

Mobile devices

Endpoint security tools

Job description

IT Helpdesk Agent At Dex Imaging, we’re all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we’re growing fast and we want you to grow with us. We’re looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You’ll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career.

What You’ll Be Doing

• Be the go-to person for IT help via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools
• Support audio and video setups in conference rooms (yes, you’ll save meetings)
• Keep tickets moving and resolved within 24–48 hours
• Help users connect to networks, VPNs, and wired connections
• Install, update, and maintain software and devices
• Follow best practices for security, processes, and documentation
• Jump in on other projects as needed, we’re a team

What We’re Looking For

• Clear and friendly communication skills—you can explain tech without the jargon
• Adaptable mindset and willingness to learn new tools and systems
• Ability to juggle multiple tasks and stay organized
• Strong problem-solving and decision-making skills
• Comfortable working independently and as part of a team
• Basic technical troubleshooting skills and curiosity to learn more

Bonus Points If You Have

• A high school diploma or GED (required)
• Technical education or 2+ years of IT helpdesk experience
• CompTIA A+ certification
• Experience with:
  • Windows, macOS, Google Workspace, and Microsoft 365
  • Mac and PC hardware, printers, scanners, and mobile devices
  • Endpoint security or desktop protection tools

Perks & Benefits

• Paid time off starts accruing after 90 days
• Health benefits & 401(k) eligibility after 60 days
• Medical, Dental, Vision, and Life Insurance
• Paid holidays
• A supportive team environment with room to learn and grow

DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.