L1 Technical Operations Technician

Dexian; Cypress (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel accommodations

Travel expense reimbursement

Overtime opportunities

Job summary

Dexian seeks a Level 1 Technical Operations Technician to provide first-line support for retail locations, distribution centers, and corporate facilities. You will troubleshoot hardware, software, network, and peripheral issues, install and replace equipment, and assist with store technology projects to keep operations running smoothly.

This field-based role requires strong customer service, the ability to travel within the territory, and a focus on timely ticket resolution, documentation, and

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in desktop support, field services, or technical operations.
• Basic understanding of Windows operating systems.
• Experience supporting PCs, laptops, printers, scanners, and mobile devices.
• Basic knowledge of TCP/IP networking, Wi-Fi, and troubleshooting.
• Familiarity with Active Directory, Microsoft 365, and remote support tools is preferred.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Attention to detail and strong documentation skills.
• Physical ability to lift and move equipment up to 50 pounds.
• Willingness and ability to travel frequently within the assigned territory.

Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support point-of-sale systems, printers, scanners, tablets, mobile devices, and workstations.
• Diagnose network issues involving switches, routers, wireless access points, and internet connectivity.
• Perform equipment imaging, configuration, deployment, and replacements.
• Provide onsite and remote support to assigned locations.
• Respond to service tickets within established service levels, documenting troubleshooting steps and resolutions.
• Escalate unresolved or complex issues to higher support tiers.
• Support store openings, remodels, relocations, and technology refreshes.
• Coordinate repairs and installations with vendors.
• Maintain inventory of spare equipment and technology assets.
• Conduct routine preventive maintenance and health checks.
• Communicate professionally with store leadership and staff.
• Provide user guidance and training on supported technologies.
• Follow established support processes and ensure a positive support experience through timely follow-up.

Skills

Windows OS

Desktop support

Troubleshooting

Customer service

Communication

Documentation

Independent work

Travel willingness

Education

High school diploma

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

The Level 1 Technical Operations Technician provides first-line technical support for retail locations, distribution centers, and corporate facilities. This role is responsible for troubleshooting hardware, software, network, and peripheral issues; performing equipment installations and replacements; supporting store technology projects; and ensuring high operational uptime. The technician acts as the primary field resource for routine technical problems and escalates more complex issues as needed.

Key Responsibilities

Position Summary

The Level 1 Technical Operations Technician provides first-line technical support for retail locations, distribution centers, and corporate facilities. This role is responsible for troubleshooting hardware, software, network, and peripheral issues; performing equipment installations and replacements; supporting store technology projects; and ensuring high operational uptime. The technician acts as the primary field resource for routine technical problems and escalates more complex issues as needed.

Key Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support point-of-sale systems, printers, scanners, tablets, mobile devices, and workstations.
• Diagnose network issues involving switches, routers, wireless access points, and internet connectivity.
• Perform equipment imaging, configuration, deployment, and replacements.
• Provide onsite and remote support to assigned locations.
• Respond to service tickets within established service levels, documenting troubleshooting steps and resolutions.
• Escalate unresolved or complex issues to higher support tiers.
• Support store openings, remodels, relocations, and technology refreshes.
• Coordinate repairs and installations with vendors.
• Maintain inventory of spare equipment and technology assets.
• Conduct routine preventive maintenance and health checks.
• Communicate professionally with store leadership and staff.
• Provide user guidance and training on supported technologies.
• Follow established support processes and ensure a positive support experience through timely follow-up.

Required Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in desktop support, field services, or technical operations.
• Basic understanding of Windows operating systems.
• Experience supporting PCs, laptops, printers, scanners, and mobile devices.
• Basic knowledge of TCP/IP networking, Wi-Fi, and troubleshooting.
• Familiarity with Active Directory, Microsoft 365, and remote support tools is preferred.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Attention to detail and strong documentation skills.
• Physical ability to lift and move equipment up to 50 pounds.
• Willingness and ability to travel frequently within the assigned territory.

Preferred Qualifications

• Associate degree or technical certification.
• Experience supporting retail environments and POS systems.

Why This Opportunity May Be Appealing

This role offers the chance to work in a dynamic, field-based environment supporting a variety of retail locations. It provides opportunities for travel within a designated territory, with support for accommodations and reimbursement for travel expenses. The position offers competitive compensation, including overtime possibilities, and the ability to develop technical skills through diverse support responsibilities. You will contribute to high operational uptime and customer satisfaction while supporting key technology refresh initiatives.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.