1st Line IT Help Desk Pro - On-Site Clinic Support

Treatment Centers Hold Co, LLC; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

PTO

401K with match

Life Insurance

Short/Long Disability

Paid maternity/paternity leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers is hiring a Help Desk Analyst 1 to deliver frontline IT support at our Greenville, SC clinics. You will troubleshoot tickets, assist local and remote users, and contribute to the knowledge base while maintaining SLA adherence.

The role requires basic hardware/software tech knowledge, MS Office and EMR familiarity, and a customer-focused mindset. On-site hours are listed; remote options are not indicated.

Qualifications

• Six months experience in customer service with a passion for high customer satisfaction and achieving operational excellence.
• CompTIA A+ certification desirable.
• Strong knowledge of Windows 7, Microsoft Office products, EMR systems.

Responsibilities

• Provide outstanding user support in communication, troubleshooting, and resolution of tickets.
• Follow up with users to ensure that their tickets are resolved within the contracted or agreed upon time frame.
• Contribute to Knowledge base articles and guides.
• React to high-priority requests and support and interface with VIP/executive level personnel.
• Configure new user equipment and accounts.
• Provide IT Help Desk/Level 1/Level 2 support to all local and remote clinics via phone/email/remote
• Provide troubleshooting expertise in PC’s, laptops, printers, medical equipment, and their associated software.
• Analyze, investigate, and resolve high level support issues from customers via support cases logged in ticket system.
• Adhere to agreed Service Desk procedures and working practices.
• Consistently achieve high performance in troubleshooting and resolving tickets.
• Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within Service Level Agreements (SLA)s.
• Any other duties deemed required as part of the day-to-day role and to be able to work across department when required.

Skills

Help Desk

Customer service

Windows knowledge

MS Office

Remote support

Hardware troubleshooting

Education

CompTIA A+ certification

Tools

Fresh Service

EMR systems

Job description

Crossroads Treatment Centers is hiring a Help Desk Analyst 1 to deliver frontline IT support at our Greenville, SC clinics. You will troubleshoot tickets, assist local and remote users, and contribute to the knowledge base while maintaining SLA adherence.

The role requires basic hardware/software tech knowledge, MS Office and EMR familiarity, and a customer-focused mindset. On-site hours are listed; remote options are not indicated.