Tier-1 IT Help Desk Technician - On-Prem, Early Shift

Cranial Technologies, Inc.; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan with CompanyMatch

3.5 Weeks Paid Time Off + 7 Holidays

Life Insurance

Short/Long Term Disability Insurance

Job summary

Cranial Technologies is seeking an IT Helpdesk Technician for our Tempe headquarters to provide tier one support for end users, imaging and configuring new computers, and remote assistance. The role requires strong communication, customer service, and the ability to manage multiple priorities in a fast-paced environment.

Night/early morning shifts to cover Eastern Time clinics, with on-site work. Opportunity to grow skills through varied IT projects and collaboration with a supportive team.

Qualifications

• 1–3 years of relevant IT helpdesk experience.
• A+ certification is a plus.
• Associate degree in IT or related field preferred.
• Proficient in Windows desktop environments, hardware, and software.
• Strong communication and customer service skills.
• Must be able to lift 50 lbs.

Responsibilities

• Provide tier one IT helpdesk support via phone, ticketing system, and Teams chat.
• Respond to emergent IT incidents and coordinate resolutions.
• Image and configure new computer systems; maintain inventory.
• Support end users via telephone and remote desktop.
• Assist with technology projects as assigned.
• Work on-site at headquarters in Tempe; support clinics in ET zone.
• Participate in on-call rotation.

Skills

Windows 10/11 support

Imaging familiarity

Active Directory / Entra ID

Network troubleshooting

Ticketing system documentation

KB article creation/update

Customer service & communication

Multitasking & prioritization

On-call readiness

Education

Associate degree in IT or related field

A+ certification

Tools

Office 365

Job description

Cranial Technologies is seeking an IT Helpdesk Technician for our Tempe headquarters to provide tier one support for end users, imaging and configuring new computers, and remote assistance. The role requires strong communication, customer service, and the ability to manage multiple priorities in a fast-paced environment.

Night/early morning shifts to cover Eastern Time clinics, with on-site work. Opportunity to grow skills through varied IT projects and collaboration with a supportive team.