Tier 1 IT Help Desk Specialist

HD Supply; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

HD Supply is seeking a tier-one technical support specialist to assist associates with basic computer, application, system, device, access, or performance issues across the enterprise. You will advise users on steps to resolve technology problems and help ensure smooth operations.

Responsibilities include installing/updating software and hardware, monitoring security, handling on-call support, and assisting in QA/UAT with training on new features as needed.

Qualifications

• Associate degree in a technical discipline or technical certification required.
• Moderate knowledge of Microsoft Windows and Office.

Responsibilities

• Responds to tier one support tickets by diagnosing and resolving basic incidents, problems, and requests.
• Reviews system diagnostics and assesses functionality and efficiency.
• Follows policies to ensure the security of organizational data and information.
• Monitors security certificates and company compliance requirements.
• Installs and updates company software and hardware.
• Tracks the cost of replacing or updating computer hardware and/or software.
• Provides after hours on-call support.
• Participates in quality assurance and user acceptance testing and provides training to users based on new and revised functionalities.

Skills

Tech degree / cert

Windows & Office knowledge

Education

HS Diploma or GED

Technical certification

Job description

HD Supply is seeking a tier-one technical support specialist to assist associates with basic computer, application, system, device, access, or performance issues across the enterprise. You will advise users on steps to resolve technology problems and help ensure smooth operations.

Responsibilities include installing/updating software and hardware, monitoring security, handling on-call support, and assisting in QA/UAT with training on new features as needed.