Workstation Deployment Support Technician

Link Technologies; Arvada (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

A Las Vegas-based IT consulting firm is looking for a Workstation Deployment Support Technician in Colorado. This role involves setting up and configuring desktops and laptops, providing support during deployments, and creating technical documentation. Ideal candidates should have practical knowledge of desktop systems, experience with training user groups, and the ability to assist users during transitions. The firm is committed to equal opportunities and encourages diversity in the workplace.

Qualifications

• Expertise in installation and removal of voice, video, and data systems.
• Ability to document technical procedures clearly.
• Experience in coaching users to prevent technical issues.

Responsibilities

• Set up, image, and configure desktops and laptops.
• Provide on-site and remote support during deployment.
• Maintain accurate deployment records and documentation.

Skills

In-depth practical knowledge of desktop hardware and software

Creating technical documentation

Training user groups

Testing third-party software

Imaging desktop and laptop workstations

Providing remote support

Job description

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Workstation Deployment Support Technician to join our team.

REQUIREMENTS

• In-depth practical knowledge of desktop hardware and software; handles the installation and removal of voice, video, and data systems, as well as related tasks.
• Adept at creating technical documentation and operational instructions.
• Experienced in training user groups to spot and avoid issues.
• Proficient in working with IT staff to create and update technical procedures and documentation.
• Capable of testing third-party software and software updates.
• Experienced in imaging desktop and laptop workstations.
• Set up, image, and configure new desktops and laptops following City IT standards.
• Provide both on-site and remote support to users during migration and deployment efforts.
• Suggest basic guidance and introductions to new equipment and software features.
• Sustain accurate deployment records, asset information, and issue-tracking documentation.
• Act as a bridge between user groups and the Information Technology team to relay issues and potential solutions.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.