Tier 1 IT Help Desk - Multi-Site Support, Windows & 365

Elite DNA Behavioral Health; Fort Myers (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Elite DNA Behavioral Health is seeking a dependable Tier 1 Help Desk Support professional to join our IT team in Fort Myers. You will provide frontline technical support to staff across our offices and remote locations, handling Windows, Microsoft 365, printers, and password issues with professionalism and timely follow-through.

The role suits someone who communicates well, stays organized, and enjoys helping people while maintaining security procedures and accurate ticket documentation for a

Qualifications

• High school diploma or equivalent required; associate degree in IT preferred.
• 1-2 years of help desk or desktop support experience preferred.
• Working knowledge of Windows operating systems and standard desktop troubleshooting.
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and OneDrive.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting skills, with good communication and organization.

Responsibilities

• Provide hands-on desk-side support for staff at Fort Myers locations.
• Provide phone and remote technical support to users across 30+ office locations.
• Monitor, prioritize, document, and resolve support tickets.
• Troubleshoot common end-user issues with Windows, printers, and connectivity.
• Assist with password resets and security procedures.
• Install, configure, and troubleshoot printers and peripherals.
• Use remote tools to assist staff promptly and professionally.
• Communicate issue status and next steps clearly to users.
• Escalate issues with complete troubleshooting notes when needed.
• Document incidents and resolutions in the ticketing system.
• Provide basic end-user guidance and training to reduce repeat issues.

Skills

Windows OS

Microsoft 365

Printer support

Ticketing system

Remote support tools

Communication

Time management

Healthcare environment

Education

High School Diploma

Associate degree in Information Technology

Tools

Active Directory

Microsoft 365 admin

Job description

Elite DNA Behavioral Health is seeking a dependable Tier 1 Help Desk Support professional to join our IT team in Fort Myers. You will provide frontline technical support to staff across our offices and remote locations, handling Windows, Microsoft 365, printers, and password issues with professionalism and timely follow-through.

The role suits someone who communicates well, stays organized, and enjoys helping people while maintaining security procedures and accurate ticket documentation for a