Onsite Tier 1 MSP Help Desk Tech – Tampa, FL

Tampa Bay; Tampa (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Massive IT in Tampa, FL is hiring a motivated Tier 1 Help Desk Technician to join our Managed IT Services team onsite. You will troubleshoot Windows, Microsoft 365, VPN, printers, and network issues while delivering excellent customer service and timely remedies.

You will manage tickets from start to finish, adhere to SLAs, document steps, and collaborate with Tier 2 staff to expand your IT skills and certifications.

Qualifications

• 1–3 years of IT Help Desk, Desktop Support, or Technical Support experience.
• Strong troubleshooting skills in Windows and Microsoft 365 environments.
• Experience with user account administration and password/MFA support.
• Basic understanding of networking, including DNS, DHCP, TCP/IP, VPN, and Wi-Fi.
• Familiarity with remote support tools and ticketing systems.
• Strong communication and customer service skills.
• Ability to manage multiple tickets and priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to work independently while being a dependable team member.

Responsibilities

• Provide first-level technical support via phone, email, and remote access.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and common business applications.
• Resolve password resets, MFA issues, account lockouts, and user access problems.
• Assist with Microsoft 365 account administration, licensing, and user provisioning.
• Troubleshoot workstation, printer, VPN, network connectivity, and software issues.
• Support employee onboarding and offboarding for our customers.
• Identify and escape complex technical or security issues when necessary.
• Take ownership of assigned support tickets from start to finish.

Skills

Troubleshooting

Windows

Microsoft 365

DNS/DHCP/TCP/IP

VPN

Remote support tools

Ticketing systems

Communication

Organization

Independence

Education

CompTIA A+ certification

Microsoft 365 Fundamentals (MS-900)

Tools

ConnectWise PSA

RMM tools

Job description

Massive IT in Tampa, FL is hiring a motivated Tier 1 Help Desk Technician to join our Managed IT Services team onsite. You will troubleshoot Windows, Microsoft 365, VPN, printers, and network issues while delivering excellent customer service and timely remedies.

You will manage tickets from start to finish, adhere to SLAs, document steps, and collaborate with Tier 2 staff to expand your IT skills and certifications.