Multisite Healthcare IT Help Desk Engineer (Hybrid/On-Site)

All In Solutions; Boynton Beach (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

All In Solutions in Boynton Beach, FL is seeking a Help Desk Engineer to support a multi-state behavioral health organization. The role provides Tier 1/2 IT support across Windows, Microsoft 365, email, and EHR platforms, with AD, VPN, and device provisioning responsibilities.

Hybrid on-site work is available in Florida, California, and New Jersey. The ideal candidate has 2+ years in IT support, strong troubleshooting, and customer-service skills.

Qualifications

• 2+ years of IT help desk, desktop support, or technical support experience.
• Solid knowledge of Windows operating systems and Microsoft 365.
• Experience with user accounts, password management, and access permissions.
• Familiarity with Active Directory and basic networking concepts.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for end users across multiple locations.
• Troubleshoot Windows, Microsoft 365, email, printers, and mobile devices.
• Manage user accounts, permissions, and access requests.
• Configure devices, deploy software, and provisioning for onboarding/offboarding.
• Document procedures and resolutions in the ticketing system.

Skills

Windows OS

Microsoft 365

Active Directory

Networking concepts

Troubleshooting

Customer service

Time management

Education

Associate's or Bachelor's in IT/CS

Tools

Azure AD

Intune

SharePoint

VPN

Job description

All In Solutions in Boynton Beach, FL is seeking a Help Desk Engineer to support a multi-state behavioral health organization. The role provides Tier 1/2 IT support across Windows, Microsoft 365, email, and EHR platforms, with AD, VPN, and device provisioning responsibilities.

Hybrid on-site work is available in Florida, California, and New Jersey. The ideal candidate has 2+ years in IT support, strong troubleshooting, and customer-service skills.