Remote MSP IT Support Tech — Tier 1

WheelHouse IT

United States

A distancia

USD 25.000 - 28.000

Jornada completa

14 días+

Generador de candidaturas

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Descripción de la vacante

WheelHouse IT is seeking a motivated Tier 1 Support Technician to join our Service Desk. Based in the US, you will be the first point of contact, providing remote technical support and delivering an exceptional customer experience while escalating to senior techs when needed.

You’ll troubleshoot Microsoft 365, Windows, AD, and network issues, assist with onboarding and deployments, and document work in the PSA system.

Formación

Minimum 1 year of MSP experience.
Minimum 1 year of technical support experience.
Experience supporting Microsoft 365, Windows desktop operating systems, Active Directory, and networking issues.
Strong customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong troubleshooting and problem-solving abilities.
Reliable internet connection and dedicated workspace for remote work.

Responsabilidades

Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Troubleshoot Microsoft 365, Windows OS, Active Directory, and networking issues.
Support LAN/WAN connectivity and network infrastructure.
Document all work performed in the PSA system (ConnectWise experience desired).
Escalate complex issues appropriately while maintaining ownership of the client experience.
Assist with client onboarding, deployments, and technical projects as needed.
Support cloud-hosted and customer-managed environments.
Deliver professional, responsive, and customer-focused service.