On-Site Tier 1 Help Desk Technician – Windows & ITIL

Apex Systems; Colorado Springs (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401K matching

HSA

Job summary

Everforth Apex Systems is seeking a Tier 1 Help Desk professional to provide first-line support at our Colorado Springs on-site location. You will diagnose and resolve user issues, install software, image systems, and manage hardware replacements within a structured ticketing workflow.

Ideal candidates have enterprise-level support experience, strong Windows and directory services knowledge, and a path toward Security+ certification within six months.

Qualifications

• Experience delivering enterprise-level technical support in a high-volume environment.
• Strong foundational knowledge of Windows operating systems and directory services management.
• Security+ certification is a plus and can be obtained within 6 months of start date.

Responsibilities

• Provide technical support to walk-in customers and resolve inquiries promptly.
• Repair software, install systems and replace hardware components as needed.
• Build and maintain standardized OS images with timely patches and updates.
• Coordinate replacement, imaging, and configuration of desktops and laptops.
• Support a Windows-based environment using proper ticketing and documentation practices.

Skills

Windows OS

Directory services

Help desk

ITIL

Education

Security+ Certification (preferred)

Tools

Ticketing system

Job description

Everforth Apex Systems is seeking a Tier 1 Help Desk professional to provide first-line support at our Colorado Springs on-site location. You will diagnose and resolve user issues, install software, image systems, and manage hardware replacements within a structured ticketing workflow.

Ideal candidates have enterprise-level support experience, strong Windows and directory services knowledge, and a path toward Security+ certification within six months.